Charleston, SC Location

January 3, 2013


Charleston Management Team


Dwayne Farrell
– Charleston Market President

Dwayne has over 30 year’s leadership experience in the building material industry. He has held numerous positions including store manager, regional manager, multi-market manager and a senior purchasing role. He has extensive experience in working with local custom builders, production builders and multifamily contractors. Dwayne takes hands on approach in leading his sales team, installed team and operational group. He is committed to providing unequalled customer service in the Low Country.





Blake Isley
– Operations Manager

Blake joined the Professional Builders Supply team in October of 2009 and has worked in several departments throughout the company. He graduated from North Carolina State University in December 2013 with a bachelor’s of science degree. In July 2016, he transitioned into his current role as the Operations Manager for our Charleston, SC location after participating in the Management Trainee Program. As the Operations Manager he is responsible for all warehouse and delivery personnel and ultimately responsible for the service we provide to our customers. Blake has served in the United States Army National Guard for 6 years.




Jon Gillispie
– Purchasing Manager

Jon brings 25 years of experience to our company, which includes a decade of working in construction. His background in accounting, customer service and collections give Jon the diverse edge he needs in his role as Purchasing Manager. Serving the customer’s needs demands perfection, precision, critical thinking and a proactive approach to thinking of the customer during the purchasing process. Jon graduated from Asbury University with a BA in Accounting and Business. He and wife Carol, along with their 3 sons reside in Summerville, SC.




Diana Wood
— Credit Manager

Our company roster includes Diana Wood as our Credit Manager. Along with our Management Team, they bring a wealth of experience where the focus is clearly on making our company “easy do to business with.”






Charleston Sales Team



Our sales team is comprised of three Account Managers with over 50 years combined experience in the building material industry. Each is supported with a full time Account Coordinator, and together they work within the understanding of the distinctive Charleston market while striving to provide unequalled customer service.





Charleston Customer Commitment


Our Customer Commitment serves two purposes: it communicates to our customers what they can expect from us and it serves as a job description for our employees. This is not something that simply collects dust. Rather, it’s a way of life at PBS!

As our customer, you should come to expect only the highest level of service from Professional Builders Supply. Our goal is to be the most dependable, efficient and professional supplier of quality building materials in the Triangle Market. To that end, this serves to document our commitment to you:


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Credit Returns and Pick Ups – Within 2 Business Days
– all credit returns will be removed from your job within 2 business days of the day they are called in to our office or your sales representative. For example, a return called in on Monday will be removed from your job site by the end of the day on Wednesday. Your account will be credited within 3 days.
Invoicing/Billing Accuracy
– we go to painstaking lengths including two separate review processes to ensure prompt, accurate and easy to read invoicing. Should you have questions or identify any discrepancy, the problem will be resolved and your account adjusted within 48 hours of notification.
“Fill In” Orders – 4 Hour Turnaround
– any “fill in” order of stock material (in our inventory) will be delivered within 4 hours of the time the order is placed without exception, if requested. Any “fill in” order must be received by 11:00 am to be delivered the same day. A “fill in” order is defined as being able to be delivered on a full size pick-up truck. Remember this is the minimal level of service you can expect.
Full Package Orders – Next Day Delivery
– full package orders will be shipped no later than the end of the business day following the day the order was placed.
Interior Trim/Interior Door Deliveries
– all interior trim will be delivered on a trim rack in the garage unless conditions warrant otherwise. All interior doors will be delivered and stacked by hand in the largest first floor room of the house.
Service and Warranty Requests
– 48 Hour Response – all service and warranty related requests will be addressed promptly and you will be contacted with a plan of action within 48 hours. Follow up phone calls and status updates will be placed every Monday, as necessary, until the service work has been completed.
Service and Warranty Requests – 48 Hour Response
– all service and warranty related requests will be addressed promptly and you will be contacted by your Account Manager with a plan of action within 48 hours. Follow up phone calls and status updates will be placed every Friday, as necessary, until the service work has been completed.
Courteous and Professional Delivery Personnel
– our delivery personnel will be professional and courteous at all times. Every delivery will incorporate a personal business card from the driver and shipping documents will be placed in a clearly visible position on the material delivered.
Customer Pick Up’s – Prompt Attention
– we recognize that time is of the essence when you visit our facility to pick up or return material. You will be recognized and served immediately until your transaction is complete.
Quotations and Bids – 48 Hour Turnaround
– all quotations and bids not requiring a detailed take off will be completed and returned within a maximum of 48 hours. Quotations and bids requiring a detailed take off will be completed and returned within 5 business days of the day the request is received.
Telephones Answered Professionally and Promptly
– our telephones will be answered within two rings in person between the hours of 7 a.m. and 4 p.m. You will not be transferred into a voicemail system unless you are informed in advance.
On The Job Sales Representation
– a major component of our business model is sales representatives who frequent your jobsite. At a minimum, you should expect your sales representative to visit each of your active job sites (where Professional Builders Supply is involved) at least once per week.
Timely Communication
– if for any reason, your delivery will be delayed, an item is backordered or damaged or an unforeseen problem occurs, you will be notified by your sales representative immediately.
Sense of Urgency
– due to the nature of our business, mistakes will occur from time to time. Furthermore, in many situations, our ability to serve you is dictated almost exclusively by our vendors. In these situations, we will demonstrate an unequalled sense of urgency and persistence in resolving the problem and fulfilling your needs.
Professionalism
– our name was selected for a reason. It is our goal and our expectation that any person representing our company, whether it be the truck driver delivering to your job site or the inside sales person answering the phone, conduct themselves with the utmost courtesy, concern for your business and professionalism.
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The above is a minimum level of service that you, as our customer, should come to expect. This is not designed to be a goal, something we will attain in the future or an occasional target. It is a way of life for us. It is reality and it is happening today. Every employee who works for our company has committed to this level of service in writing.
. If you see an exception to this commitment, no matter how insignificant it may seem or no matter who may be at fault, I would greatly appreciate you calling me personally at 843-203-5802.
While we understand that mistakes can and will happen, given the checks and balances inherent in our systems, any deviation is unacceptable and I can assure you that I will follow up in a timely manner and rectify the problem. Most importantly, I need your feedback. You are our lifeblood and without you we cannot survive. Thank you for the opportunity you have afforded us. We hope to continue earning your business and your respect in the future!
You are our lifeblood and without you we cannot survive. Thank you for the opportunity you have afforded us. We hope to continue earning your business and your respect in the future!
Dwayne Farrell
Charleston Market President
January 2015




Charleston Location



Charleston Location:
Professional Builders Supply Charleston, SC
2935 Ashley Phosphate Road
North Charleston, SC 29418
(843) 203-5800

Directons:
Head southeast on I-26 E
Take exit 209A for Ashley Phosphate Rd
Turn right onto Ashley Phosphate Rd/State Rd S-10-75
Continue to follow Ashley Phosphate Rd
Make a U-turn at E Spartan Blvd
Continue to follow Ashley Phosphate Rd
Destination will be on the right


Tour Charleston Facility


Take a photographic tour of Professional Builders Supply Charleston, SC.






Charleston Contacts


General Information

Professional Builders Supply Charleston, SC
2935 Ashley Phosphate Road
North Charleston, SC 29418
(843) 203-5800 (Office)

Would you like to become a customer?

Contact Dwayne Farrell

dwayne.farrell@pb-supply.com
(843) 203-5800

Would you like to sell us your product?

Contact Jon Gillispie

jon.gillispie@pb-supply.com
(843) 203-5800

Would you like to become a part of our team?

Beth Clarke
– Executive Assistant/Human Resources
beth.clarke@pb-supply.com
(919) 380-3400

Other:

Blake Isley
– Operations Manager
blake.isley@pb-supply.com
(843) 203-5800