RDU

April 7, 2011


Raleigh/Durham Management Team




Mike Brown
– Triangle Market President

Mike has over 20 years of experience in the building material industry. He has held numerous positions with a national dealer including store manager, market manger, and national accounts manager. Mike brings a unique perspective to Professional Builders Supply – one that incorporates an in depth understanding of the local, custom builder and the national production builder. Mike manages and directs the efforts of the Sales Team and our installation programs. He and his wife Ellen reside in Apex.






Bret Cornett
– Operations Manager

Bret currently manages and directs all delivery, warehouse and service personnel at Professional Builders Supply. He previously served as a General Manager and Operations manager at two different national building material dealers; in multiple markets; including Raleigh, Houston, and Pensacola, FL. Bret, his wife, Rachel, and their two kids reside in Raleigh.






Terry Thompson
– Purchasing Manager

Terry has over 25 years experience in the building materials business. He has played numerous roles in the industry including store manager, purchasing manager and operations manager. Terry’s experience includes stops in several cities throughout the Southeast. Terry currently leads and directs all purchasing, procurement and vendor management efforts.





Raleigh/Durham Administrative Team



Our company roster includes (left to right), Jennifer Stafford as our A/R Specialist, Sharon LeSoine as our Account Payable Specialist, Katherine Johnson as our Credit Manager and Tammy Coats as our Receptionist. Together they bring a wealth of Administrative experience where the focus is clearly on making our company “easy to do business with.”






Raleigh/Durham Sales Team



Our sales team is comprised of 12 Account Managers who are supported administratively by 6 full-time Account Coordinators and 1 part-time coordinator. With a varied range of experiences and backgrounds this group shares one commonality: a burning desire to provide the customer with a level of service that is unequalled. Collectively this group possesses more than 125 years of experience in the building or building material distribution business! As such, when you elect to purchase your materials from Professional Builders Supply, you have 125 years of experience working for you.





Raleigh/Durham Customer Commitment


Our Customer Commitment serves two purposes: it communicates to our customers what they can expect from us and it serves as a job description for our employees. This is not something that simply collects dust. Rather, it’s a way of life at PBS!

As our customer, you should come to expect only the highest level of service from Professional Builders Supply. Our goal is to be the most dependable, efficient and professional supplier of quality building materials in the Triangle Market. To that end, this serves to document our commitment to you:
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Credit Returns and Pick Ups – Within 2 Business Days
– all credit returns will be removed from your job within 2 business days from the day and time that your Account Manager submits it to the shipping department. For example, a return called in on Monday will be removed from your job site by the end of the day on Wednesday. Your account will be credited within 3 days.


Note:
Trim Returns
should be stacked on the trim rack provided by PBS or neatly in the garage.
Framing, Treated & Siding Returns
– should be stacked neatly and accessible by forklift.
Invoicing/Billing Accuracy
– we go to painstaking lengths including two separate review processes to ensure prompt, accurate and easy to read invoicing. Should you have questions or identify any discrepancy, the problem will be resolved and your account adjusted within 48 hours of notification.
“Fill In” Orders – 4 Hour Turnaround
– “Fill In” orders of stock material (in our inventory) will be delivered within 4 hours of the time the order is placed, when requested, otherwise same day, without exception. An order must be received by 11:00 am for same day delivery. A “Fill In” order is defined as being able to be delivered on a full size pickup truck.
Full Package Orders (Framing/Decks/Trim) – Next Day Delivery
– (Noon cutoff) – full package orders will be shipped no later than the end of the business day, when placed by noon on the previous day.
Lock Packages
– 2 Full Business Days on packages that need to be keyed.
Interior Trim/Interior Door Deliveries
– all interior trim will be delivered on a trim rack in the garage & all interior doors will be delivered and stacked by hand in the largest room of the house, both unless conditions warrant otherwise.
Service and Warranty Requests – 48 Hour Response
– all service and warranty related requests will be addressed promptly and you will be contacted by your Account Manager with a plan of action within 48 hours. Follow up phone calls and status updates will be placed every Friday, as necessary, until the service work has been completed.
Courteous and Professional Delivery Personnel
– our delivery personnel will be professional and courteous at all times. Every delivery will incorporate a personal business card from the driver and shipping documents will be placed in the Doc Box or in a clearly visible position on the material delivered.
Customer Pick Up’s – Prompt Attention
– we recognize that time is of the essence when you visit our facility to pick up or return material. You will be recognized and served immediately until your transaction is complete.
Quotations and Bids – 48 Hour Turnaround
– all quotations and bids not requiring a detailed take off will be completed and returned within a maximum of 48 hours. Quotations and bids requiring a detailed take off will be completed and returned within 5 business days of the day the request is received.
Telephones Answered Professionally and Promptly
– our telephones will be answered within two rings in person between the hours of 7 a.m. and 4 p.m. You will not be transferred into a voicemail system unless you are informed in advance.
Telephone Calls Returned Promptly
– all telephone calls will be returned in a timely manner unless an assistant or voicemail message gives you specific details to the contrary (i.e. out of town, vacation, etc.). Any calls received prior to 3 p.m. will be returned by the end of the day in which they are received. Calls after 3 p.m. will be returned no later than noon of the following day.
On The Job Sales Representation
– a major component of our business model is sales representatives who frequent your jobsite. At a minimum, you should expect your sales representative to visit each of your active job sites (where Professional Builders Supply is involved) at least once per week.
Timely Communication
– if for any reason, your delivery will be delayed, an item is backordered or damaged or an unforeseen problem occurs, you will be notified by your sales representative immediately.
Sense of Urgency
– due to the nature of our business, mistakes will occur from time to time. Furthermore, in many situations, our ability to serve you is dictated almost exclusively by our vendors. In these situations, we will demonstrate an unequalled sense of urgency and persistence in resolving the problem and fulfilling your needs.
Professionalism
– our name was selected for a reason. It is our goal and our expectation that any person representing our company, whether it be the truck driver delivering to your job site or the inside sales person answering the phone, conduct themselves with the utmost courtesy, concern for your business and professionalism.
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The above is a minimum level of service that you, as our customer, should come to expect. This is not designed to be a goal, something we will attain in the future or an occasional target. It is a way of life for us. It is reality and it is happening today. Every employee who works for our company has committed to this level of service in writing.
If you see an exception to this commitment, no matter how insignificant it may seem or no matter who may be at fault, I would greatly appreciate you calling me personally at 380-3400.
While we understand that mistakes can and will happen, given the checks and balances inherent in our systems, any deviation is unacceptable and I can assure you that I will follow up in a timely manner and rectify the problem. Most importantly, I need your feedback.
You are our lifeblood and without you we cannot survive. Thank you for the opportunity you have afforded us. We hope to continue earning your business and your respect in the future!
Mike Brown
Market President
January 2013


Morrisville & Wake Forest Directions


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Morrisville, North Carolina
Morrisville Location:
Professional Builders Supply
10405 Chapel Hill Road
Morrisville, NC 27560
(919) 380-3400 Office

Wake Forest Location
2801 Connector Drive,
Wake Forest, NC 27587
Morrisville, NC Directions:
From I-40 West
Take exit 284 to Airport Blvd.
Take a left onto Airport Blvd.
Travel 1.9 miles
Take a left on Chapel Hill Rd
Travel .2 miles
PBS will be on your right.
From Hwy 55 North
Take a left onto Morrisville Carpenter Rd
Travel 3 miles
Take a left onto Chapel Hill Rd
Travel 1 mile
PBS will be on your left.
Wake forest, NC Directions:
Head east on I-40 E
Keep left at the fork to continue on I-440 W, follow signs for West I-440/East 64/Rocky Mount
Take exit 11B for U.S. 401 N/Capital Boulevard toward U.S. 1 N/Wake Forest/Louisburg
Merge onto US-1 N/US-401 N/Capital Blvd
Keep left to continue on US-1 N/Capital Blvd
Turn right onto Burlington Mills Rd
Turn left onto 1 World Way
Turn left onto Unicon Dr
Turn right onto Connector Dr
Destination will be on the left



Tour Morrisville Facility


Take a photographic tour of Professional Builders Supply Morrisville, NC.




Raleigh/Durham Contacts






General Information

Professional Builders Supply, LLC
10405 Chapel Hill Road
Morrisville, NC 27560-8710
919-380-3400 (Office)
919-380-3401 (Fax)

Would you like to become a customer?

Mike Brown
– Triangle Market President
mike.brown@pb-supply.com
919-380-3400

Would you like to sell us your product?

Terry Thompson
– Purchasing Manager
terry.thompson@pb-supply.com
919-380-3400

Would you like to become a part of our team?

Beth Clarke
– Executive Assistant/Human Resources
beth.clarke@pb-supply.com
919-380-3400

Other:

Bret Cornett
– Operations Manager
bret.cornett@pb-supply.com
919-380-3400